1. This agreement
These terms are between iSolicitude LTD (“we”, “us”) and you, and they govern your use of Priveloq Chat and this website (the “Service”).
By creating an account, accepting an invitation, or using the Service, you agree to these terms. If you do not agree, do not use the Service.
Where your organisation has signed a separate written agreement with us covering the Service, that agreement prevails over these terms to the extent the two conflict.
2. Eligibility
The Service is a business product. You must be at least 18 years old, or the age of majority where you live if that is higher, and able to enter a binding contract. The Service is not directed at children and must not be used to create an account for one.
3. Organisation authority
If you register, administer, or accept these terms on behalf of an organisation, you confirm that you have authority to bind that organisation, and “you” means both you and that organisation. If you do not have that authority, you must not accept these terms or administer a workspace on the organisation's behalf.
An organisation's administrators control who may access its workspace and what they may do there. They can issue and revoke invitations, change roles, end sessions and suspend accounts.
4. Accounts and access
There is no public registration. An account exists because an administrator issued an invitation to an address and somebody redeemed it.
You are responsible for:
- Keeping your password and any second factor to yourself.
- Everything done through your account.
- Telling an administrator promptly if you believe your credentials or your account have been compromised.
Do not share an account between people. Access granted to you is yours and is not transferable.
5. Acceptable use
Your use of the Service is subject to the Acceptable Use Policy, which forms part of these terms. It sets out what the Service must not be used for and what happens when it is.
6. Temporary guest access
A guest room invitation grants access to one conversation and nothing else, expires on its own, and is single-use. A host who creates a room is responsible for who they send the link to: before it is redeemed, anybody holding it can become the guest.
Room contents are deleted automatically when the configured retention window closes. That erasure is a property of how the software behaves, and the window is set by the organisation running the installation.
7. Your content
You keep ownership of your content. Messages, files, voice notes, Feed posts, Work items and Knowledge documents that you or your organisation put into the Service remain yours or your organisation's. Nothing in these terms transfers ownership of them to us.
To operate the Service we need permission to handle that content, and you grant us a licence to host, store, transmit, display, back up, encode and otherwise process it strictly to the extent necessary to provide, secure, maintain and support the Service, and to comply with the law. The licence lasts only as long as we hold the content and ends when it is deleted, except for copies retained in routine backups until those expire and anything we must keep by law or under a legal hold.
We do not use your content to train machine-learning models, and we do not sell it or use it for advertising.
You are responsible for your content: for having the right to put it into the Service, and for it not breaking the law or anybody else's rights.
8. Our intellectual property
The Service itself — the software, its design, its interface, the documentation, and the Priveloq name, logo and branding — belongs to us and our licensors, and is protected by copyright, trade mark and other laws. These terms grant you a limited, non-exclusive, non-transferable right to use the Service for its intended purpose, and nothing more.
You must not:
- Copy, modify, distribute, sell or lease any part of the Service except as the law expressly permits regardless of contract.
- Reverse engineer or attempt to derive source code, except to the extent the law expressly permits it.
- Remove or obscure any proprietary notice.
- Use our name, logo or branding without our written permission.
Third-party components included in the Service are governed by their own licences.
9. Feedback
If you send us suggestions about the Service, we may use them without restriction or obligation to you. We are not asking you to send us confidential information, and you should not.
10. Confidentiality
Each of us may learn confidential information about the other. Neither will use it except to perform under these terms, or disclose it except to people who need it and are bound to keep it confidential — unless disclosure is legally required, in which case the disclosing party will give reasonable notice where it is lawful to do so.
11. Privacy
Our handling of personal information is described in the Privacy Notice. Where we process personal information on a customer organisation's behalf, the data processing information explains the arrangement and how to obtain a data processing agreement.
12. Security responsibilities
We use technical and organisational measures designed to protect the Service, described on the security page.
You are responsible for your side: keeping credentials safe, using multi-factor authentication where your organisation requires it, managing who has access to your workspace, configuring the deployment options available to you, and telling us promptly about a security problem you become aware of.
The Service does not provide end-to-end encryption, and we do not claim that it does. Message content is readable by the server. Do not use the Service for content whose confidentiality depends on the server being unable to read it.
13. Availability and changes
We aim to keep the Service available and to give notice of planned maintenance where we reasonably can. We do not promise uninterrupted or error-free operation, and nothing on this website should be read as an availability commitment. Where a customer has a written service level commitment from us, that commitment governs and this paragraph does not reduce it.
The Service is under active development. We may add, change or remove features. Where a change materially reduces a core function that a paying customer relies on, we will give reasonable advance notice.
Where a deployment is self-hosted, its availability is a function of the infrastructure the customer runs it on rather than of anything we operate.
14. Third-party services
The Service uses third parties to deliver email, carry call media and store files, depending on how it is configured; the subprocessor list names them. We remain responsible to you for the Service, but we do not control those providers' own products and we are not responsible for services you separately choose to connect.
15. Fees
Where the Service is provided under a paid arrangement, the fees, billing period, taxes and payment terms are those set out in the order or written agreement between us. No pricing is published on this website, and nothing here is an offer of particular terms.
16. Suspension and termination
We may suspend or limit access — for an account, or for a workspace — where it is reasonably necessary to protect the Service or other users, where there is a serious breach of these terms or the Acceptable Use Policy, or where we are legally required to. We will limit the suspension to what the situation needs and, where we can, tell you why and what would resolve it.
An organisation may end its use of the Service, and an administrator may close an account within its workspace, at any time in accordance with any written agreement between us.
On termination, access ends. Content is handled as described in the Privacy Notice and in any written agreement, including any agreed period during which a customer may export its data before deletion.
17. Disclaimers
To the fullest extent the law allows, the Service is provided “as is” and “as available”, and we disclaim all warranties, conditions and representations not expressly stated in these terms or in a written agreement with us — including implied warranties of merchantability, fitness for a particular purpose and non-infringement.
We do not warrant that the Service will be uninterrupted, secure against every attack, or free of errors, or that it will meet any particular regulatory requirement that applies to you. Assessing whether the Service is suitable for your own legal and regulatory obligations is your responsibility.
Some jurisdictions do not allow certain warranties to be excluded. Where that is so, this section applies only as far as that law permits, and it does not affect rights you have that cannot be excluded by contract — including consumer rights where they apply to you.
18. Limitation of liability
To the fullest extent the law allows, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost goodwill or loss of anticipated savings, arising out of or relating to these terms or the Service, even if advised that such damages were possible.
To the fullest extent the law allows, each party's total aggregate liability arising out of or relating to these terms or the Service is limited to the amounts paid or payable by the customer for the Service in the twelve months before the event giving rise to the claim. Where no fees have been paid, that limit is the amount the applicable law treats as a reasonable cap, and nothing in this paragraph creates a liability that would not otherwise exist.
Nothing in these terms limits or excludes liability that cannot be limited or excluded by law — including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else the applicable law says may not be limited. Some jurisdictions do not allow these limits at all or in this form, and where that is so, this section applies only as far as that law permits.
19. Indemnity
Where you use the Service other than as a consumer, you will defend and indemnify us against third-party claims arising from your content, from your use of the Service in breach of these terms or the Acceptable Use Policy, or from your violation of law or of another person's rights. We will tell you promptly about any such claim, let you control the defence of it, and cooperate reasonably at your expense. You may not settle a claim in a way that imposes an obligation on us without our agreement.
20. Governing law and disputes
These terms are governed by the laws of Jamaica, without regard to its conflict-of-laws rules.
The courts of Jamaica have jurisdiction over disputes arising out of or relating to these terms, and each party submits to that jurisdiction.
Where you deal with us as a consumer, mandatory laws of the country you live in may give you the right to bring proceedings there and to the protection of that country's law. This section does not take those rights away.
Before starting proceedings, we ask that you contact us so we can try to resolve the matter directly. Most disputes can be settled that way.
21. Changes to these terms
These terms are versioned, and the version and effective date are shown at the top of this page. We may revise them. Where a revision materially affects your rights or obligations, we will ask you to accept the new version before you continue using the Service, and the version you accepted is recorded against your account.
Minor corrections that do not change the substance are published without interrupting you. We will not use that route to make a material change.
22. General
- Entire agreement. These terms, the Acceptable Use Policy, the Privacy Notice and any written agreement between us are the whole agreement on their subject matter.
- Severability. If a provision is unenforceable, the rest stays in force and the provision is applied as far as it can be.
- No waiver. Not enforcing something straight away does not waive the right to enforce it later.
- Assignment. You may not assign these terms without our written consent. We may assign them to an affiliate or in connection with a reorganisation, merger or sale of the business.
- No third-party rights. Nobody other than the parties has a right to enforce these terms.
- Force majeure. Neither party is liable for a failure caused by something genuinely outside its reasonable control, for as long as that lasts.
- Notices. We may give you notice through the Service or by email to your account address. Formal notices to us go to the address in section 23.
23. Contact
iSolicitude LTD
27 Savannah Plaza, Halfway Tree St Andrew Jamaica
General and contractual enquiries: hello@priveloq.com, or through the contact page.